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bd1ae7950c99b5fa's avatar
bd1ae7950c99b5fa
Seasoned Newcomer
1 day ago

Sims 4 constant crash

Hey everyone, so been trying to play and since i reinstalled the game it just crashes all the time, etheir on start of the game or randomly.

i did try a lot of different things, even went and changed my  gpu cuz the gme still dont recognize it, i did try every fix i found on web to solve that issue to no success, things ive tryed so far:

  • Uninstal game - reinstal
  • repair the game
  • switch from EA to Steam
  • uninstaled and cleaned gpy driver
  • fresh install of drivers
  • empty sims 4 and win caches as suggested by many ppls
  • tryed to correct config.log not recognising gpu
  • tryed to add sayd gpu to sims 4 gpu databate trough game doc
  • i use no mods
  • and more honestly i prolly forget few things..

the dxdiag follow an instant crash on game start up..im really desperate here..

Hoping someone can help me on this, thanks a lot for taking time to read this.

 

crashing

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 day ago

    bd1ae7950c99b5fa​  Thanks for providing a dxdiag.  Please update your motherboard's BIOS.  I believe this is your board, but double-check the model number:

    https://www.msi.com/Motherboard/PRO-Z790-A-WIFI/support

    And your current BIOS version is listed as 1.50, which unfortunately doesn't correspond to the way the versions are listed on the MSI site.  But it's probably a very old version since it starts with 1.  Point is, update the BIOS (and make absolutely sure you're downloading a BIOS provided for your exact board) and then see how the game runs.

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