When you got a new Graphics card did you then also get a new PSU? Newer Graphics cards also need more power 700W or more is what you should have.
I'll give it a shot, but as stated in my first post, this is a desktop. Not a laptop.
More relevant information: Yesterday they had me try running it on my administrator account to see if it still worked. It did, no crashing. Today I went to play on the administrator account, and I found out why it wasn't crashing. I hadn't gotten the 4/16 update yet. Today it forced me to update before playing, and what do you know, within 30 seconds of starting the game it crashed again. Something with this update is causing it, and Windows support isn't going to be able to tell me what.
I checked in my settings to enable BSOD. My computer is already configured to automatically do a memory dump on crashing. But no dump file is being made when Sims 4 causes it to crash. Additionally, I did run a memory check and it returned no errors.
EDIT: Also, I just disabled auto-restart for BSOD, and it's still restarting, no BSOD. Just immediately my computer shuts off and restarts.
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
In case you didn't see my previous edit because I edited at the same time you replied, I did disable auto-restarting upon BSOD, and it's still restarting when it crashes. Just turns off then back on immediately. Here's my DxDiag
Community Manager
