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More relevant information: Yesterday they had me try running it on my administrator account to see if it still worked. It did, no crashing. Today I went to play on the administrator account, and I found out why it wasn't crashing. I hadn't gotten the 4/16 update yet. Today it forced me to update before playing, and what do you know, within 30 seconds of starting the game it crashed again. Something with this update is causing it, and Windows support isn't going to be able to tell me what.
I checked in my settings to enable BSOD. My computer is already configured to automatically do a memory dump on crashing. But no dump file is being made when Sims 4 causes it to crash. Additionally, I did run a memory check and it returned no errors.
EDIT: Also, I just disabled auto-restart for BSOD, and it's still restarting, no BSOD. Just immediately my computer shuts off and restarts.
- jpkarlsen7 years agoHero (Retired)
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.- 7 years ago
In case you didn't see my previous edit because I edited at the same time you replied, I did disable auto-restarting upon BSOD, and it's still restarting when it crashes. Just turns off then back on immediately. Here's my DxDiag
- jpkarlsen7 years agoHero (Retired)
You have an MSI I see. Please check if you have Nahimic installed. If you do disable or uninstall it.
You also have a problem with Nvidia control panel please uninstall and try reinstalling the drivers.
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