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adultfiendfinde's avatar
7 years ago
Solved

Game crashing after 4/16 update - troubleshooting inside

Hi. I've been working with EA chat support and EAHelp on Twitter now for the last 24 hours trying to get my game issues solved. Ever since the update on 4/16, my game has been randomly crashing my entire PC, forcing it to restart without warning. This usually happens after I load into a lot to play or build, but once has happened to me during the Create-a-Sim when starting a brand new household on a fresh install. Between EA chat support & Twitter, I have tried tons of troubleshooting, only to be told they don't know how to help me and that I should post here so that other people who don't work for EA can try to solve my problem :/ So here I am.

Here are my desktop specs:
- Windows 10 Home 64bit

- Intel Core i5-8600K CPU

- 16GB of RAM

- Nvidia GTX 1060 GPU

Here are the troubleshooting steps I have tried:

- Removing ALL mods & cc. completely removed the mods folder and uninstalled my reshader mod.

- Updating my drivers, including my graphics driver, and removing old drivers I don't need anymore

- Windows Update (I had one that I hadn't done yet, it's done now)
- Repairing the game through the Origin launcher
- Completely uninstalling/reinstalling the entire game, including a time where a rep changed my account's region to India for some reason and then removed & readded the game to my account for me to reinstall again.

- Deleting the cache files & folder from My Documents/Electronic Arts/The Sims 4

- Cleaning my computer/registry with CCleaner
- Adding The Sims 4 & Origin both as exceptions to my anti-virus and firewall (which is just Windows Defender)

- Doing a clean boot with all services & startup services disabled
- Running as administrator or on a new administrator account, did both
- Resetting the game to factory settings without reinstalling
- Launching the game in Offline Mode

And this isn't really a troubleshooting step, but for further information this is the only game that does this. I've been playing Rainbow Six: Siege and modded Minecraft (using shaders, it takes like 7GB of RAM to run so no issue there). Also, this is happening even when I start a new game, or load an existing save.

  • jpkarlsen's avatar
    jpkarlsen
    7 years ago

    When you got a new Graphics card did you then also get a new PSU? Newer Graphics cards also need more power 700W or more is what you should have.

13 Replies

  • adultfiendfinde's avatar
    adultfiendfinde
    7 years ago

    Well, I thought I had it all solved. It seemed like it wasn't crashing anymore, after reinstalling my Nvidia drivers I was able to play for a few hours between Saturday and today. But, it just crashed after only playing for less than an hour, causing me to lose all my progress in Create-a-Sim. Not sure what else I can do at this point. This graphics card is only a couple months old, so I'm not sure what the issue seems to be. It (the game) is now right back to crashing every few minutes upon launching.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    When you got a new Graphics card did you then also get a new PSU? Newer Graphics cards also need more power 700W or more is what you should have.

  • I checked online and everywhere says this GPU should only require 450-600 tops. I have a 650W PSU. Is there a way I can test if it is my PSU? Other games don't seem to be having an issue.

    EDIT: Well. I didn't think it was that because other graphically intensive games didn't seem to have an issue, but to test it myself I ran the most graphically intensive game I own (The Witcher 3) on all Ultra settings and what do you know, same thing happened. This PSU is a number of years old now, probably just dying with time. So, I guess I have to buy a new PSU! Thank you for all of your help!

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