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slerette82994's avatar
slerette82994
6 years ago
Solved

game crashing after installing eco living

i'm having the same crashing issue as many other people, after the updates and installing Eco Living. I was able to create a family and move them into a home. One of my Sims traveled to a different l...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@slerette82994  Does a new save crash, or just this one?  Please test if you haven't already.

And if you get an error code, please post a screenshot of it.

fathomsealskin's avatar
fathomsealskin
6 years ago

I am having similar issues. I was playing with a sim at the university and all of a sudden she couldn't attend classes. Nothing happened. So I saved and exited to main menu to try and reload the save and see if that fixed the problem. 

After that, it would crash every time I tried to reload that game. I created a new game and I am able to exit out and reload that save with no problem. It's just the game that I have invested a bunch of time into that is affected, it seems. There is no code error. I attempted to repair the game with the origin tool without any success.

Any suggestions? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @fathomsealskin  Please go into Documents\Electronic Arts\The Sims 4, right-click on the saves folder and select Copy, then right-click on the desktop and select Paste.  This way, you'll havea backup of all your saves in case you need it later.

    Next, try manually recovering a backup save, as described here:

    https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

    Let me know whether it works.

    • fathomsealskin's avatar
      fathomsealskin
      6 years ago

      @puzzlezaddict Thank you! That worked for me. It undid a few hours of work, but at least it's back! I appreciate you so much. 

    • slerette82994's avatar
      slerette82994
      6 years ago

      I followed this advice, and so far, my game is working again without crashing. I will post again if the crashes continue, but I think this has fixed it! Thank you!

      @puzzlezaddict wrote:

      @fathomsealskin  Please go into Documents\Electronic Arts\The Sims 4, right-click on the saves folder and select Copy, then right-click on the desktop and select Paste.  This way, you'll havea backup of all your saves in case you need it later.

      Next, try manually recovering a backup save, as described here:

      https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

      Let me know whether it works.

      • joseandchocolat's avatar
        joseandchocolat
        6 years ago

        Thanks! This did work for me. 🙂

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