Game crashing after new update
So I have been playing the sims 4 all winter break and it has been doing fine until the update on the 13th. Granted, my laptop has been wonky for several months, but the game has been running fine un...
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IceyWoo Your laptop should actually be okay for Sims 4, not ideal but good enough for medium to medium-high graphics settings. The crashes your dxdiag lists are breakpoint errors, which are a software problem, not typically related to hardware. One possible cause though is the game running out of memory. So please try playing immediately after restarting your computer, with nothing running in the background other than the EA App (and Steam if you use it to play).
If that doesn't help, please do a clean uninstall and reinstall of the graphics driver, as a bad driver is another common cause of breakpoint errors. Here's how:
Use the newest driver HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel driver by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
Thanks for the reply! I tried uninstalling and reinstalling the graphics driver but my game is still crashing. I even went through and tried to clear some storage on my laptop. So if it's the memory that's the issue is there anything I can do other than getting a laptop with more memory?
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