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meowitzteef's avatar
meowitzteef
10 months ago
Solved

Game crashing during loading screens. All mods taken out and still continues.

I'm able to load into my save but whenever i attempt to travel anywhere or load into cas the game just crashes on the loading screen. Originally i had quite a few mods so i started going through them...
pc
  • meowitzteef's avatar
    meowitzteef
    10 months ago

    I finally figured out why my game was crashing. 

    After the clean uninstall and reinstalling the game was working perfectly fine, I put my mods back in and everything and it was running perfectly. Until i turned on my gshade.. and it started crashing during the loading screens again. When i took it off it was fine. Very frustrating, I've never had an issue with the gshade before and I've had it for years now so i didn't even cross my mind. There was an update but even after i updated the gshade is carried on crashing so im not sure whats up with that but i'm just not gonna be playing with it from now on or until i can figure out how to get it working again.

    Thank you for trying to help me though! 

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@meowitzteef  If you have any files in ConfigOverride, in the same Sims 4 folder, please remove them.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and try out some loading screens.

If you get another crash, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • meowitzteef's avatar
    meowitzteef
    10 months ago

    There was nothing in the config overdrive folder so i did what you told me to do and took the entire sims 4 folder out. When i opened the game everything was fine but it crashed when i tried first moving in with the new sim. It actually seemed to mess with the EA app as well? cause that also crashed which it hadn't done before.

    And i think i did the dxdiag thing properly, it should be attached.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      10 months ago

      @meowitzteef  Your dxdiag lists two serious crashes of the graphics driver, so please clean-uninstall and reinstall the driver, as described here:

      https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

      You can get a fresh copy of the newest Nvidia driver here:

      https://www.nvidia.com/en-us/drivers/

      If this doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

      Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

      • meowitzteef's avatar
        meowitzteef
        10 months ago

        So i followed all the instructions on reinstalling the driver and it seemed to go fine but the game still crashed when i tried to travel with the sim. 

        And i think this is what you need.

        Faulting application name: TS4_x64.exe, version: 1.109.207.1020, time stamp: 0x66f5af09
        Faulting module name: ntdll.dll, version: 10.0.19041.4957, time stamp: 0xa86f1380
        Exception code: 0xc0000374
        Fault offset: 0x00000000000ff3b9
        Faulting process ID: 0x3f80
        Faulting application start time: 0x01db1536faae1566
        Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
        Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
        Report ID: 8fe342ee-f04b-4f89-9a80-6f393e0716a9
        Faulting package full name:
        Faulting package-relative application ID:

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