Forum Discussion

loulou3686's avatar
loulou3686
8 years ago

Game Crashing on New Laptop - Help, please :(

Last week I bought a new laptop, a MSi. It WILL NOT play The SIms 4. I have tried everything, every trouble-shooting bit of advice I can find but nothing is resolving the issue I am experiencing with...
pc
loulou3686's avatar
loulou3686
8 years ago

Thank you for replying. I don't think I am confident enough with technical stuff/computers to do something like this, from looking at the link it seems quite complicated to me... ☹️ ...Also, why would I have to do this on a brand new laptop? Why would the GeForce driver need to be uninstalled/reinstalled so soon?

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    On rare occasions there is some corruption in the install. since there are no obvious other reasons I recommend this as troubleshooting step.

    • loulou3686's avatar
      loulou3686
      8 years ago

      Ok, thank you. I will give it a go now!

      • roberta591's avatar
        roberta591
        Hero (Retired)
        8 years ago

        @loulou3686 You do not have enough free space on the SSD which is your system device. IMO 128Gb SSD is not big enough for a casual Windows user to use as a gaming computer. The Windows operating system bloats - that is just what it it does. You need to free up space on the SSD and maintain that amount of free space or get a bigger storage device so you don't have to monitor the free space.

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