Game is crashing some while saving and going to manage worlds after hotfix update. Wasn't doing this before.
GreenOak1357 I would still have someone check out the computer in person, if that's possible for you. There are certain issues that are very difficult to diagnose over the internet. That doesn't mean I don't want to try, only that I can't promise you that we'll figure it out by posting back and forth here.
Could you please provide the following information
no mods cc, pc
I can upload a file next time it crashes. So far all I've gotten is a posture runtime error. I did a repair and I'm just using the base game Oakenstead log
I also tried clearing cache, user setting file, and even the reticulated spline view file
Could you post your Computer's DxDiag?
Here
Also I notice the user setting.ini fie gets over 50mb after about a month and I have to clear it. What causes that? It's done it on three computers including this new one I got in June.
So far my game hasn't crashed anymore yet. Still experiencing sims standing around staring and idling nodding heads in conversations, interactions stuck in queue. Have to keep resetting sims. Seems worse on home lot. I'm just using base game lot though. Seems like simulation lag is worse after last update.
Is clearing the user setting.ini file and reticulated spline view and typical cache files safe? Or does it cause problems
GreenOak1357 Your dxdiag is full of generic Windows update errors, nothing related to Sims 4. It's possible these have crowded out any game crashes, but it's also possible that there aren't any Sims-related errors at the moment. At any rate, it's a good idea to run a couple of basic checks of your Windows files:
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.
If you get another crash at some point, please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
And yes, it's safe to delete these files. If you've disabled any packs in Marketplace > My Collection, the UserSetting.ini file stores that info, but it stores what you've deactivated, so deleting the file means everything is enabled again. Point is, you don't have to care about this unless you have packs disabled, and in that case, you can disable them again.
Okay Sims 4 errors are showing now
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.126.73.1030
Application Timestamp: 6a4c339c
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.714
Fault Module Timestamp: 6a4c333e
Exception Code: c0000005
Exception Offset: 00000000005bcdcc
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 5562
Additional Information 2: 5562da10e8441283e227e6edd4c252f6
Additional Information 3: 44d3
Additional Information 4: 44d3ebf45fd1a0f4ec55dfac3e4dc5aa
Extra information about the problem
Bucket ID: dd807c1a557ca147ad2c7b11adec8d1e (2102190441937800478)
I also see one crash for Sims 3 and lots for the ea app
I ran some fixes and cleared the old logs after
It hasn't crashed anymore yet. I notice sims still get stuck staring and I have to reset but unsure if that is a game bug or something on my end.
The fixes I did were running restore health and scan now. Everything was okay there. I reinstalled microsoft edge to fix the edge error. I repaired the windows store app because of the store errors and I did update all apps. I repaired Sims 4, cleared cache, and repaired the ea app and cleared cache for it as well. I cleared the old logs after applying fixes and the dxdiag shows no data at the moment
As long as it doesn't crash anymore is there anything else I should do? I could reset the user folder but don't want to if I don't have to. The sims staring is annoying but if it's a bug then it won't fix it anyway, but if it's on my end I can do the reset.
It crashed again. Okay I did reset the user folder
The crashes seem to be for access violation and pre radar memory leak. I also have a user lock file in the documents folder, is it supposed to be there?
I notice both Sims 3 and 4 are having some flickering again as well. Do you think my pc is defective? I got it back in June so the return window has expired but still has warranty.
I also installed a new ram stick about a month ago.
I checked my last exceptions and they say hard stop and posture errors.
GreenOak1357 If the computer is under warranty, does that mean you could have it examined in-person? That might be the best move here. RAM issues can look like anything, flickering can be caused by a variety of hardware and software issues, and the other symptoms you've described could be on the hardware side as well, although they could also be just about anything else.
Which of these issues are limited to a single save, and which are global? It's possible for one save to have isolated issues, even one household or a single sim, or the lot they live on.
The flickering could be caused by an issue with the graphics card or the monitor, or possibly something software-related, or the cable if you went back to the original, or the fact that the cable is dangling and pulling on one of the ports. That's another issue that's easier for someone to test in-person.
