Game crashing when going on toy section buy mode

It was the same as before, it was crashing 

Violet_xo16​  Are you saying you get the same error when trying to play in the clean boot, or that you were able to play in a clean boot but it didn't fix the game issue?

If the game crashed again in a clean boot, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Hi that didn’t work 

Violet_xo16​  You need to leave the EABackgroundService enabled when you test in a clean boot.

Hi Violet_xo16​ 

Please try a clean boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ 

If it works in that mode, then it's a background program interfering and you will need to find out which one.

Moving this over to the tech forum for further help.

i think i did it right

Hi Violet_xo16​ 

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

Playing on pc, still does it with all mods and cc removed, still doing it after update 

Hi Violet_xo16​ 

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
• What platform are you playing on (PC, Mac, Playstation, XBox)
• Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.