Game crashing when going on toy section buy mode

Hi Violet_xo16​ 

Please try a clean boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ 

If it works in that mode, then it's a background program interfering and you will need to find out which one.

Moving this over to the tech forum for further help.

i think i did it right

Hi Violet_xo16​ 

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

Playing on pc, still does it with all mods and cc removed, still doing it after update 

Hi Violet_xo16​ 

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
• What platform are you playing on (PC, Mac, Playstation, XBox)
• Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.