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mariazanquentin's avatar
mariazanquentin
8 years ago
Solved

Game Data Incomplete

I am having the same problem for at least 2 weeks now, and I am so tired of trying by myself so I googled it and found this solution and I was so glad but then I looked at the date and it was 2015 and it is 2018, but I tried it anyways, and since origin has had so many updates in the last 3 years one of the steps could not be proceeded, and that was to repair the expansion pack, the way that you put it, I tried and it wasn’t working, so if you know could you please help me . @crinrict

pc
  • 172e3cda0034987's avatar
    172e3cda0034987
    8 years ago

    Have you tried a Sims 4 factory reset, and new game without any mods for testing purposes?

    Resetting the game to factory settings without reinstalling
    https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

    Any time Sims 4 starts acting up, that's my go to thing to do. If after the factory reset, the game works correctly, I start putting back my saved games, option.ini file and mods, tray folder, etc.

    If the above doesn't work. I'm kind of wondering if something may have messed up during the reinstall when you canceled the reinstall the other day. Have you run Ccleaner to clean the registry?

    Ccleaner and it's registry cleaner cleans out temporary files, old registry files, internet cache files and other files that are left behind that are no longer needed. This does not hurt your computer or it's files.

    - http://www.piriform.com/ccleaner/download (Standard Edition is free)

    How to use CCleaner to fix PC issues
    http://www.wikihow.com/Use-CCleaner/

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  • mariazanquentin's avatar
    mariazanquentin
    8 years ago
    Thank you so much I wanted to get my game to work before sims 4 seasons you are a life saver
  • mariazanquentin's avatar
    mariazanquentin
    8 years ago
    And after I do that it tells me to start a new game but then how do I put my saved game in my game
  • 172e3cda0034987's avatar
    172e3cda0034987
    8 years ago

    That's what I was afraid of. That may mean that something may have gotten messed up when you tried to reinstall the other day, and then canceled the install.

    Try repairing the game again. In Origin, right-click on Sims 4 and select Repair. This should repair the game's install files for Sims 4.

    Your saved games and other Sims 4 files won't be deleted. If you're worried about that Back the Sims 4 folder up to the desktop or a USB key for safe keeping.

    If repairing the game doesn't work, try uninstalling the game, run ccleaner and it's registry cleaner. This cleans out temporary files, old registry files, internet cache files and other files that are left behind that are no longer needed. This does not hurt your computer or it's files.

    Ccleaner (Standard Edition is Free)
    - http://www.piriform.com/ccleaner/download -- PC

    How to use CCleaner to fix PC issues
    http://www.wikihow.com/Use-CCleaner/

    Then try reinstalling the game. After it's installed, try playing the game, start a new game save without mods or other game saves, to see if the issue remains.

  • 172e3cda0034987's avatar
    172e3cda0034987
    8 years ago

    If all goes well with a new game. Copy some of your old files and folders from the Sims 4 folder you have backed up to the new Sims 4 folder in [C:\Users\Username\Documents\Electronic Arts\The Sims 4].

    - Options.ini (User game settings)
    - Tray Folder (Sims/Houses/Commercial lots and rooms)
    - Screenshots/Videos/Custom music
    - Rest of the save games, if any.
    (leave out slot_00000001.save which is the autosave. It is not used anymore.)
    - Custom content like clothing, hair, skins, makeup
    - Mods (Put these back one by one to make sure they all still work)

    Please note some mods and custom content become outdated with every game patch released. This means you'll need to go through your mods folder to find what needs to be replaced.

    Finding Problem Mods and CC
    http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

  • mariazanquentin's avatar
    mariazanquentin
    8 years ago

    Thank you so much it worked and I’m so glad thank you thank you thank you

    and as Brazilians would say “amei,amei,amei”

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