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MrsLemonetta's avatar
MrsLemonetta
New Rookie
2 months ago

Game doesn't open after updating

Hi,  I just updated the game and the game just start to get fast black and then white screens until it stays in a wait screen with the cursor like it's loading. Before that I had no problem and jus...
crashing
no cc or mods
  • MrsLemonetta's avatar
    MrsLemonetta
    31 days ago

    So I tried 5ctdk3cagz7m solution in this post:

    https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/managed-to-fix-my-problem-where-it-crashes-during-launch-after-update/4998584

    And it worked!!! Will try to restore display settings and everything else but so far I'm on the Sims again!

MrsLemonetta's avatar
MrsLemonetta
New Rookie
2 months ago

Hi there,

Thanks for the replies. I tried some more repairs just to try and see if I got lucky before anything else but no luck. Just to add a bit more info, yup, my laptop it's in fact HP and on my desk computer I can run the Sims but my poor computer it's too weak to play there. Also saw an update on Nvidia drivers and installed that.

puzzlezaddict 

I read everything and I did try everything in order provided. Also adding the DxDiag to try and help.

1- Repairing-NO

2-ConfigOverride-NOT FOUND

3-Moving the folder and installing again (Note that at first I was unable to move the carpet because I had something called EA Background Service that I removed with Task Manager)- NO

4-DPI Scaling-NO but got trouble understanding everything so maybe inaccurate

5-Nvidia Graphic Card change-NO

6-Reboot-NO but again, got some trouble understanding everything so maybe inaccurate

In conclusion, I tried my best but still unable to play. 

About The Sims 4 Technical Issues - PC

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