Forum Discussion

Rising Scout

3 years ago

Game forces me to download the Legacy Edition from Origin

I tried to load up the game from both the game itself and from ea app. Both times I got the same error. And the error said that I should download the legacy edition. I never had this issue. I could ...

kabelzsofi

Rising Scout

3 years ago

@puzzlezaddict Nothing happenes when I try to repair it. It either goes up very slowly from a number (last time it was 40) or stays at 0%. I either have to stop the repair or it will tell me that there was a problem during it.

I use Avast.

kabelzsofi

Rising Scout

3 years ago

@puzzlezaddict Yes, I tried. Didn't do anything. Neither times.

I use Avast.

puzzlezaddict
Hero+
3 years ago
@kabelzsofi Please cancel the download and clear the app's cache again, then restart your computer. Create a new folder directly on the drive where you want Sims 4 installed, for example C:\Games. (This needs to be a completely new folder; don't reuse an existing one.) Try installing Sims 4 into that folder.

Before launching the game, please change these settings in Avast:

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast
- kabelzsofi
  Rising Scout
  3 years ago
  @puzzlezaddict It already downloaded. When I tried to launch the game it said that there was a problem on ea app's end. What do I do now?
  - puzzlezaddict
    Hero+
    3 years ago
    @kabelzsofi Please do these, in order, before trying to play:
    
    Clear the EA App's cache (again)
    
    Use the App Recovery function (again)
    
    Change the Avast settings as described in the guide I linked
    
    Restart your computer
    
    If you still can't play, I really do need to see a dxdiag, so please attach one to a reply here. I posted instructions before, but here they are again:
    
    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/