@kabelzsofi Please cancel the download and clear the app's cache again, then restart your computer. Create a new folder directly on the drive where you want Sims 4 installed, for example C:\Games. (This needs to be a completely new folder; don't reuse an existing one.) Try installing Sims 4 into that folder.
Before launching the game, please change these settings in Avast:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast
@kabelzsofi Please do these, in order, before trying to play:
If you still can't play, I really do need to see a dxdiag, so please attach one to a reply here. I posted instructions before, but here they are again:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
