@kabelzsofi Please do these, in order, before trying to play:
If you still can't play, I really do need to see a dxdiag, so please attach one to a reply here. I posted instructions before, but here they are again:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@kabelzsofi There may be a lot of overlap in the functions, but it's worth doing both just to be thorough. Plus, I always want to manually delete files if possible.
Please let me know how it goes.
@kabelzsofi Alright, please let me know whether you can still run Origin. (Some players were forced to switch to the EA App.) In case you've uninstalled it, you can download the installer from here:
Please also let me know whether you've yet tried installing the game to a new folder on your computer, as I'd mentioned before. I wasn't clear on whether you installed to the same location or not. If Sims 4 is in the same folder as before, you can try moving it with the Origin Move Game function. It's in the same location as Repair. There's no way to do this in the EA App though; you'd need to uninstall and reinstall to the new folder.
@puzzlezaddictI downloaded Origin and while it works it also slows down my computer which I really do not like. I'd rather use the ea app. Can't ea just fix this issue? I'm not the only person who has this problem.
It immediately started downloading the game so I couldn't put it in a different location, I might do that tomorrow, it's really late.
Also Origin has been finnalizing for a while and it's really not ideal.
