Game freezes and crashes when I try to close pack reccomendations

Question

I've been having this problem since the latest update. When I load up my game, there's a pop up on the main menu reccomending a pack that I don't have. When I try to click out, hit the X, the whole game freezes.

- I can't minimize, do Control Alt Delete so after waiting for a few minutes I have to do a force reboot.

-If I load up the game in windowed mode, it just freezes and closes by itself.

-I've also tried with origin disabled in game but it doesn't make a difference. When I restart my computer and try again, it loads fine.

-I've also tried clicking Buy Now, it will open the origin window fine in game, but again when I X out, it crashes

Any thoughts as to what's causing this?

puzzlezaddict · Answer

@nerdyshoes&nbsp; I have no idea what's causing this.&nbsp; (And sorry for the late reply, by the way.)&nbsp; Have you tried clearing Origin's cache yet?&nbsp; If not, please do so now.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.&nbsp; When you launch the game, a clean folder will spawn with no content.&nbsp; Your saves and other content will be intact in the folder you moved but temporarily not read by the game.&nbsp; Load to the Main Menu and see if the same problem occurs.&nbsp; If it doesn't, you can copy the contents of the saves, Tray, and Mods folders from your old Sims 4 folder to your new one and pick up where you left off.

idontmccall · Answer

@puzzlezaddict @nerdyshoes did this end up working. i’m having this problem and i don’t know what else to do

puzzlezaddict · Answer

@idontmccall&nbsp; You can try hitting Esc to see whether it helps.

If it doesn't, please create your own thread.&nbsp; This one is somewhat old, and much has changed in the last three years.

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Game freezes and crashes when I try to close pack reccomendations

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