Forum Discussion

InspectorBubble's avatar
InspectorBubble
New Rookie
10 months ago

Game freezes/crashes when loading into lots in Chestnut Ridge

I am playing the standard edition of the game with all packs installed and I'm on the latest update. When attempting to enter lots in Chestnut Ridge, the game loads for a few seconds, freezes, the p...
crashing
crinrict's avatar
crinrict
Hero+
10 months ago

Hi InspectorBubble 

there's a lot of windows update errors. They probably don't have much to do with the issue but could you try the following. 

  1. Hit Windows key and X.
  2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
  3. Inside PowerShell, CMD or Terminal enter (copy and paste) “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
  4.  If errors are found, notify us. If no errors were found repeat steps 1 & 2.
  5.  Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
  6. The system will start validating soon. If it throws an error, please list it here.
  7. After it reaches 100% repeat steps 1 & 2.
  8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
  9. Post the message you receive at the end of the processes here.

Also try repairing the game through EA app and update your graphics drivers.

InspectorBubble's avatar
InspectorBubble
New Rookie
10 months ago

crinrictrepairing the game a second time worked!! it's still a bit slower to load than the other worlds for me but at least I can play in it now.

Thanks so much for your help 🙂

Recent Discussions