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celestialbeansi's avatar
celestialbeansi
10 years ago

Game gets to plumbob screen then crashes - intermittent problem

Hi, After loading the game, it will get to the screen which has the plumbob as the main part with a caption underneath - just after the screen which says "the sims 4". During the plumbob spinning/lo...
pc
celestialbeansi's avatar
celestialbeansi
10 years ago

Hello,

I have tried repairing the game and doing a clean boot, however the problem still occurs. I have also noticed I have problems opening the game, e.g. I will attempt to open it through Origin and the 'play' button will fade as though the game is loading up, then go back a few minutes later. I have tried removing all mods however this has not solved it.

Thanks,

Megan.

Anonymous's avatar
Anonymous
10 years ago

@celestialbeansim 

In this case, could you please check your Windows Event Viewer and look for the Sims 4 crashes and if you find any post the details?

To get there open Windows Start menu and search for Event Viewer. In the Event Viewer on the left hand side select 'Windows Logs - Applications'. You can then scroll through the events on the right of the menu. If you find a launcher crash click on it and the details should appear below. We would need a copy paste of the 'Details' tab (not 'General').

Let us know if you have any questions!

  • celestialbeansi's avatar
    celestialbeansi
    10 years ago

    Hi,

    I have attempted to do so however cannot find anything in the event viewer.

    Thanks,

    Megan.

    • crinrict's avatar
      crinrict
      Hero+
      10 years ago

      Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

      You won't loose anything. Just make sure to not delete any files  and make a backup.

      Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

      • Options.ini (or just re-set all your settings manually)
      • Tray Folder
      • Screenshots/Videos/Custom music
      • Rest of the save games (leave out slot_00000001.save which is the autosave)
      • Custom content like clothing, hair, skins, make up ....
      • Mods (one by one, making sure they all still work)

      The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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