I stopped playing a couple of months ago due to crashing. I started again this week, and it is still happening. The game just randomly crashes. It has caused the PC to crash a couple of times as well. I do not have any mods at all. I've reinstalled the game, cleared the cache, repaired the game, and I can't figure it out. I'm stumped. I've attached the dxdiag for clarity.
I would appreciate any assistance.
emel1980 Thanks for the dxdiag. Some of the crashes it lists are clearly graphics driver-related, including the most recent Sims 4 crash. The BlueScreen codes are specific in the sense of what happened but not in the trigger. So the place to start is with a clean uninstall and reinstall of the graphics driver. Here's how to do it:
Rather than using the newest Nvidia driver though, I'd try a slightly older one just in case part of the problem is the driver itself. You can get older drivers here:
https://www.nvidia.com/en-us/geforce/drivers/
Choose Game Ready Driver as the Download Type to go back further. The driver from mid-March should be fine, or the next one. You can update to a newer driver normally, but going backwards requires another clean uninstall, so it's best to start with an older version (mid-March is old enough) and, if necessary, work forwards from there.
Okay, puzzlezaddict I attempted this, but it crashed the entire computer this time. I attached the dxdiag. Any other ideas?
emel1980 The newest BSOD in your new dxdiag is a memory management error. Specifically, the paging hierarchy is corrupt. This could be an issue with the page file or your RAM itself. Since deleting the page file and letting it rebuild is easy (enough), start there. Use this guide (option three):
https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three
to set the minimum and maximum page file size to zero, and restart your computer. Repeat the process, except this time, let Windows manage the size, and restart again.
If this doesn't help, does your computer have one or two memory modules? With two, you could pull one and test with only the other, then switch the modules and test again. I realize that working with only 8 GB memory isn't ideal, but it would be informative at least, and you could certainly play Sims 4 this way as long as you didn't have much else running at the same time.
If you are comfortable testing the memory modules this way, please test each one in at least two different slots, to be thorough. The problem could be one of the slots on the motherboard as well.
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