GAME KEEPS CLOSING ITSELF
Hi, my game keeps freezing randomly and then closing for no reason. My laptop is new and has been running the game perfectly for a month and I have restarted it multiple times so its nothing to do w...
Forum Discussion
lucimae06 JEMSIMM ErinShae16 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please also let me know whether your user folder is in OneDrive. Here's how to find its location:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
AftonAftermathh I've answered you in your own thread. Let's continue there.
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