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Ennamora's avatar
Ennamora
Seasoned Veteran
2 years ago
Solved

Game keeps crashing

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.109.207.1020 DX11
What expansions, game packs, and stuff packs do you have installed? All, aside from a few CAS kits
Steps: How can we find the bug ourselves? I'm not sure how to answer this question. You should be the experts.
What happens when the bug occurs? When I want to move a Sim onto a new lot and into a new house the game just crashes (closes down entirely)
What do you expect to see? I expect to move in my Sim...
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the most recent uipdate from this date October 10

‌

Game keeps crashing. Tried repairing, removed my mods, same question. I shouldn't have to reinstall my game constantly because I keep having issues. Issues occurred only after the last update, before that I had no problems playing the sims, with or without mods.
The game just becomes completely unplayable.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Ennamora  Please try the clean boot with GShade gone now.  It's possible there are multiple causes of this crash, even if that's uncommon.

    If the game crashes in the clean boot with no GShade, and no mods or custom content present (and please confirm your mods and cc are still removed), look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

6 Replies

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @Ennamora does this happen on any save you try or a specific one ? Any household/family ?

    If so, could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
  • Ennamora's avatar
    Ennamora
    Seasoned Veteran
    2 years ago

    It happens in any save. First I moved to a new save and it seemed to work. After that, a new save didn't work anymore because the last new save had the same problem.
    This started after the last update. Before that, I had 0 problems. Even updates my mods, thinking they'd clash, but since it happens without mods also...

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @Ennamora Going to move this to PC tech then.

    Someone else will assist you further. Thanks for the specs.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Ennamora  If you use ReShade or GShade, please remove it, and repair the game (again).

    If that doesn't help, please uninstall any Razer apps you use: Synapse, Cortex, whatever you can find.  You may be able to reinstall them later, but please do test without them present at all.

    If that doesn't help either, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

  • Ennamora's avatar
    Ennamora
    Seasoned Veteran
    2 years ago

    I removed GShade, which seemed to have fixed the problem. But... the crashes have started again. I didn't reinstall GShade.
    The clean start up I did before I removed GShade also didn't fix the problem.
    I also repaired the game yesterday, seeing I had another bug popping up and had to manually close my game through Task Manager.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Ennamora  Please try the clean boot with GShade gone now.  It's possible there are multiple causes of this crash, even if that's uncommon.

    If the game crashes in the clean boot with no GShade, and no mods or custom content present (and please confirm your mods and cc are still removed), look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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