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Ennamora's avatar
Ennamora
Seasoned Veteran
2 years ago
Solved

Game keeps crashing

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.207.1020 DX11 ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Ennamora  Please try the clean boot with GShade gone now.  It's possible there are multiple causes of this crash, even if that's uncommon.

    If the game crashes in the clean boot with no GShade, and no mods or custom content present (and please confirm your mods and cc are still removed), look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Ennamora's avatar
Ennamora
Seasoned Veteran
2 years ago

I removed GShade, which seemed to have fixed the problem. But... the crashes have started again. I didn't reinstall GShade.
The clean start up I did before I removed GShade also didn't fix the problem.
I also repaired the game yesterday, seeing I had another bug popping up and had to manually close my game through Task Manager.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Ennamora  Please try the clean boot with GShade gone now.  It's possible there are multiple causes of this crash, even if that's uncommon.

If the game crashes in the clean boot with no GShade, and no mods or custom content present (and please confirm your mods and cc are still removed), look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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