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DeadRoses0972's avatar
DeadRoses0972
Rising Novice
1 year ago
Solved

Game Keeps Crashing

My game has never crashed before until the recent update. It normally crashes during a loading screen when exiting CAS or trying to travel to lots, but not every time. I do play with mods, but all of...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    @DeadRoses0972  Thanks for the dxdiag, which shows a type of Sims 4 crash commonly related to ReShade or GShade.  So if you use either of those, please remove it and repair the game (again, if you have already).

    I do realize that only one save seems to be affected, but these crashes are almost always due to outside software.  It's possible the new save simply isn't triggering whatever causes the crashes rather than this being a problem with your main save.

    If that doesn't help, please remove any Razer apps you've installed.  It might be fine to reinstall them later, but please do test without them present at all.

    If that doesn't help either, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@DeadRoses0972  Thanks for the dxdiag, which shows a type of Sims 4 crash commonly related to ReShade or GShade.  So if you use either of those, please remove it and repair the game (again, if you have already).

I do realize that only one save seems to be affected, but these crashes are almost always due to outside software.  It's possible the new save simply isn't triggering whatever causes the crashes rather than this being a problem with your main save.

If that doesn't help, please remove any Razer apps you've installed.  It might be fine to reinstall them later, but please do test without them present at all.

If that doesn't help either, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

DeadRoses0972's avatar
DeadRoses0972
Rising Novice
1 year ago

You’re telling me it was my ReShade?! I uninstalled my entire game and reinstalled it and having done that I had to reinstall my Reshade and I noticed it needed to update. Now my game is working perfectly fine. Next time I have a problem, I’m checking my ReShade first. Thank you so much!!

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