Forum Discussion

merkulesss93's avatar
10 months ago
Solved

Game keeps freezing

Product: The Sims 4 Platform:PC Which language are you playing the game in? Finnish How often does the bug occur? All the * time. What is your current game version number? I dont know where to ch...
  • puzzlezaddict's avatar
    10 months ago

    @merkulesss93  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.  Please test in one of the base game worlds, using a default EA lot and a new sim you create in CAS, nothing from the Gallery.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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