Forum Discussion

alaenya's avatar
alaenya
10 years ago
Solved

Game lagging after new expansion pack

I'm glad I got my game working after update problems (although I certainly won't ever update again or buy new EPs as that's what always messed things up).

But after I installed the Get Together EP, my game is kinda laggy. It's not unplayable but it's still bothersome.

The game freezes at times, mostly during loading and rotating the camera. I tried lowering the graphic settings and playing with all sorts of settings in there, to no avail. I tried deleting cache, removing Mods folder, resetting to factory settings but the lag is still the same.

I'll be happy if anyone has a solution for this.

Here's my dxdiag info, just in case:

------------------
System Information
------------------

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.151121-2308)

Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM

---------------
Display Devices
---------------

Card name: AMD Radeon R5 M255

Driver Name: aticfx64,aticfx64,aticfx64,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64
Card name: Intel(R) HD Graphics Family

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

pc
  • alaenya's avatar
    alaenya
    10 years ago

    Didn't have much time to try finding a solution to this until now, and I did find it!

    Apparently it was a graphic card driver problem; I uninstalled and then reinstalled the AMD drivers from their website and everything's running smoothly now! So in case someone has a similar problem, try this ^^ Also, I had the lag in other games as well, that I didn't notice before because I wasn't playing anything else but TS4.

    Here's a guide to reinstalling: https://www.youtube.com/watch?v=vKXP60WvdJg

9 Replies

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Since you have a dual graphics cards system, make sure the 64 bit version (ts4_64.exe) runs with the card and not the chip.

  • alaenya's avatar
    alaenya
    10 years ago

    Thank you for your reply!

    I thought that might be it, but sadly no. I specifically added the program to programs in AMD Control Panel and it made no improvements :'(

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Did you start a new game for testing purposes to see if it also lags ?

  • alaenya's avatar
    alaenya
    10 years ago

    Resetting to factory settings is basically starting a new game, right? It lagged after that too :/

    I'd try complete reinstall but I did one before the new expansion and it cost me a lot of nerves, so I'd rather have my game laggy but working I guess xD

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Depends if you put your game back right away or follow instructions to start a new game (not everyone does but just try their current save game, so just making sure),

    Could you maybe post a video of what you are seeing ?

  • alaenya's avatar
    alaenya
    10 years ago

    Didn't have much time to try finding a solution to this until now, and I did find it!

    Apparently it was a graphic card driver problem; I uninstalled and then reinstalled the AMD drivers from their website and everything's running smoothly now! So in case someone has a similar problem, try this ^^ Also, I had the lag in other games as well, that I didn't notice before because I wasn't playing anything else but TS4.

    Here's a guide to reinstalling: https://www.youtube.com/watch?v=vKXP60WvdJg

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,428 PostsLatest Activity: 21 minutes ago