Game lagging out of nowhere
I've played the sims 4 for years on my laptop with ultra graphics and absolutely no lag. No matter how many packs and mods I install, my game seems to always run perfectly fine. Recently, out of nowh...
Forum Discussion
@stickysara Your dxdiag lists a few generic Windows errors, so it's a good idea to clean those up. Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 4 issue itself, if you have Logitech's GHub installed, try disabling it in the Task Manager or even uninstalling it, temporarily, to see whether it helps. If you do merely disable it, make sure it doesn't start up again right away.
If this doesn't help, please let me know whether you still get lag in a new save with no mods present. If the new save is fine, let me know how large your current saves are. You can see their size if you view the saves folder in detail mode.
Hi! Thank you so much for responding.
I ran the first scan and received no error messages, and when I ran the second scan I received this message, "Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag."
I updated my computer, and fully uninstalled G-hub.
I also failed to mention I had been receiving a Windows Visual C++ runtime library error (image attached below) recently when starting up my laptop, and I'm not sure if it has an effect on my sims performance.
Also would like to mention that when I tried installing the game again, it ran fine as base game, or with a few stuff packs etc. As soon as I installed bigger packs, the lag started again. Having all the packs installed was never an issue before though.
Unfortunately, even in a new save with no mods, I am still experiencing the same lag.
@stickysara I have no idea what that error message means, to be honest, but it's worth uninstalling and reinstalling the 2022 VC++ runtimes, which Sims 4 uses. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. Don't touch the older versions. You can download the newest runtimes directly from Microsoft:
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device. Restart your computer after installing and before trying to play.
For the game issue, try putting the EA App in offline mode before launching Sims 4. The game should work exactly the same other than not supporting access to the Gallery.
I followed steps and reinstalled the C++ redistributables, but stilled received the same error message on startup. I did some more digging and found out that my adobe programs had something to do with the message, so I uninstalled them, and the message was gone. This probably had nothing to with my game. Tried playing it in offline and still had the same problem. Back to square 1, really not sure what could be causing this as practically nothing has changed with my laptop.
@stickysara Try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which hte EA App needs in order to run. Disable the rest as described.
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example GHub might have still been active had you not removed it. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.
Please also put the EA App in offline mode for this test as well. If you still get lag, restart your computer, repeat the process with the Task Manager, and this time, put the EA App in offline mode and then take your computer completely offline before pressing Play.
The idea here is to remove everything else that might be interfering with Sims 4, and once the game is running well again, start adding back services until you find out which one is causing the problems.
Community Highlights
- EA_Cade12 months ago
Community Manager
