Game not launching
I'm so stressed out this has been since the November 17, 2020 update Prior to this update and after the November 10 update my game was running fine.. Packs owned : all (except vampires,starwars,an...
Forum Discussion
@ebonynight9193 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.
If this doesn't help, please let me know whether the game even opens initially, for example if you get a white screen or briefly see the loading screen before it crashes; or whether the game window never appears at all.
Ok so last night no issues it was working after I did that step of basically factory reset ....this morning it went back to what it was doing which was loading up to the first window with the sims and plumbing then going to a small window bar that when maximized is a white screen....I'm so frustrated this is an expensive game and I'm ready to give up I feel like ea owes me for all I've spent on it because I've had to work on it for 5 going on 6 days when it shouldnt do this after 6 years ....you think they'd know how to fix the issue....
Nothing works even moving the Sims4 folder does nothing. All I know is since this update when I'm in Origin and I try to play Sims4 it will blink and bring me back to the game in my library, repairing does nothing. Everyday I do try to play it records it as the date I tried to play. This is a joke, I'm sure they could fix it if they truly wanted to.
@us3girls1738 and @funkytequila If your games won't open at all, please use this thread:
You can try the steps in the first post, and if they don't work, please post there and attach a dxdiag.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@ebonynight9193 Did you add any content to the new Sims 4 folder, particularly mods or custom content? If so, that might be the issue, so pleaes remove the entire Mods folder from the new Sims 4 folder. Delete localthumbcache.package as well.
Otherwise, please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top. It's not usually necessary, but try disabling Origin in-game at the Sims 4 level too: open your game library, right-click on the game's icon, select Game Properties, then uncheck the box for Origin in-game.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
By the way, your saves and other files aren't gone, they're intact in the Sims 4 folder you moved. So once the game is working again, you can put your existing content back, or at least the files that are working. It's possible you have one or more outdated mods that are causing the issue, so of course those can't be used.
I factory reset it and disabled cc and removed the mods(which was really just cc ) ...it was working .then as I added saves the game acted up again so I factory reset it again...deciding to just start over and not worry about past saves or library items and open the game which worked (cc not enabled) so then I changed game options to see if cc would affect it (I was not worried about having to reset it a 3rd time if necessary because then I would kno It was cc not saves) when i did this i closed the game (mind you this was after enabling cc and clearing saves and tray items ...)it opened fine WITH cc enabled this time ...i then proceeded to create a sim the game was working fine I added cc to my sims game still intact was able to save the game thinking now I could return the next day (which would be this morning) and begin to build ....then it acted up all over again this morning ...I could try to disable origin in game (although I had done this step the game was acting up until I reenabled in game origin before enabling cc again) I honestly dont think it's the cc because I had it fine working without cc and then slowly added saves (which broke it )and had it fine working with no saves and cc ENABLED(after I factory reset it 2nd time...
@ebonynight9193 Is Sims 4 installed on the external hard drive, and have you taken steps to store your user folder on that drive as well?
Additionally, do you have OneDrive enabled and set to automatically sync the contents of Documents with cloud storage? If so, please disable the auto syncing, at least for now.
I'd also still like to see a dxdiag on this computer, just so I can see whether there's anything obvious that should be addressed.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
