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jenwinhay's avatar
jenwinhay
Rising Rookie
29 days ago

Crashes - CAS won't load

I HAVE ZERO MODS. HELP!!!!!

The Resume game has sims who are unfamiliar

 

 

Click RESUME GAME: this happens 👇🏻

 

 

 

Click OK and I can select a season, I can select a world, I cannot move in. I can't afford anything and there is no SIM'

 

 

x From here if i try to open the gallery everything has red Xs through it.  My library is there. My gallery home page has Xs

 

 

 

 

 

select NEW GAME:  crashes app. it closes and goes to Home screen of app. 

select LOAD GAME - Brings me to SELECT A SEASON. same thing as Resume. I can select a world, no sim and can't afford anything. 

9 Replies

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  • I have the exact same issue ever since the update! Have tried re downloading game and still the same. No mods etc.

  • Here is this, I am trying to reinstall just the basic game after uninstalling the game.. let's see. 

     

    yeh, That didn't work. it says that error on our end caused the launch to fail. try again later 

     

  • ekauffman's avatar
    ekauffman
    Seasoned Novice
    29 days ago

    Exact same issue. Same screens, everything. Repairing the game twice hasn't helped. I was about to delete and reinstall everything, but I see that doesn't work either. 

  • jenwinhay's avatar
    jenwinhay
    Rising Rookie
    28 days ago

    I have tried everything to get it to work. I have given up, and this is why I came here.  I hope it can be fixed. 

  • jenwinhay​ ekauffman​ 91dz5tob4v01​ 

    I don't know much..... but..... I do know this.  Microsoft windows no longer supports Win 10.  I had to get my OS (operating system) to Win 11 because as of Oct 2025, per their announcement, They would no longer support it, which means it will not fully function correctly... they way your are used to it doing so.  IMO and it is strongly my opinion, Microsoft bullied everyone and won!   The win 11 update is supposed to be free, but if you don't know what your doing, if your not proficient with computer technology, I highly suggest you get someone who does know to help you make the change from win 10 to win 11.   I love my sims 4 games.. been playing for over 25 years and I still ask for help!   I am here for that reason today!   

    I think - I am not sure - but I don't think that EA/Maxis is going to support their game being played on an operating system that is not supported by the creator!!   Just my opinion!

  • ekauffman's avatar
    ekauffman
    Seasoned Novice
    28 days ago

    I repaired my game twice, deleted and reinstalled the EA App, and then deleted and reinstalled my game and all packs, and now the game won't even load. I get the splash screen and then everything crashes. 

  • ekauffman's avatar
    ekauffman
    Seasoned Novice
    28 days ago

    I seriously doubt this is a Windows 10 issue.