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Catney12's avatar
Catney12
6 years ago

Game not Launching

I downloaded sims 4 last night on Origin and it doesn't matter if I launch it through the desktop icon or try through Origin the mouse cursor shows a loading icon and then nothing happens. Origin say...
pc
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@Catney12

Sorry. I studied your DXdiag a little too long. I have a question besides what I wrote above. Do you have a phone connected to the PC?
Because there is a Fastboot option error reported many times?
Catney12's avatar
Catney12
6 years ago

@kreatora 

Okay so Windows was definitely not updating. I have resolved that and am now running the sfc scan

    • Catney12's avatar
      Catney12
      6 years ago

      @kreatora 

      Updated windows and ran the SFC scan which found and repaired corrupter files. The 2nd DxDiag is from after those were completed.

      • kreatora's avatar
        kreatora
        Hero (Retired)
        6 years ago

        @Catney12

        If you have the sound program Nahimic 2 from MSI installed, disable or uninstall it.
        Before opening Origin, close out your Download Management software like Internet Download Manager, Download Accelerator Plus or similar.
        Make sure that you run Origin and the game as an administrator. (Set the desktop icons to run Sim4.exe and Origin.exe as administrator)
        You can tray also in Origin Library right-click Sim4 icon, option: Game Properties, check the box that says "Disable Origin In-game"
        If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering
        https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

        Edit: A tip from Hero puzzlezaddict
        Disable the FastBoot app to see whether it helps. (MSI software)

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