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Ter590's avatar
Ter590
Seasoned Rookie
1 month ago
Solved

Game not loading

Issue started today after today's update Does the game start when you press Play? Yes  |   If yes, can you get to the Main Menu and load a new save?   No While loading Windows Defender pop ...
  • puzzlezaddict's avatar
    1 month ago

    Ter590​  Are you still getting the Windows Security error?  If so, that's the issue, or at least the immediate one, and you need to find a way to unblock it.  If you don't see anything under Defender's regular settings, and nothing under Controlled Folder Access, do you have Smart App Control running?

    And just to confirm, you did in fact remove or rename the Sims 4 folder in Documents > Electronic Arts?  Your post mentions the clean folder/factory reset, but I want to make sure you did it AND that it worked, as in, the folder didn't copy instead of moving, and there's no content inside the new folder that's from your previous one.