Game randomly crashing HELP
My sims started randomly crashing a couple of days ago before the patch and now it's worse. I can play like normal for about a couple of minutes before it freezes for 1-2 seconds and crashes. Here ...
Forum Discussion
@Magi_al_Moose As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know how it runs.
Please first test a lot in one of the base game worlds. If that runs fine, try one of the lots in Henford that has been giving you trouble, still in the new save.
HI! @puzzlezaddict
I tried this and it crashed almost instantly after loading into world
@Magi_al_Moose Please try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help, please try playing in a clean boot, still while offline:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically in the clean boot. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I tried clean and rebooting my computer offline and faced the same issues. After looking through perfmon /rel an hour later, I saw no errors for today. However, there was an informational event don't know if that's related. However, I noticed that two crashes had CTF loader issues. I'll copy it here just in case.
Another thing I'm willing to do is factory resetting my PC at this point. Would that solve any of these issues?
Source
CTF LoaderSummary
Stopped workingDate
10/23/2024 3:13 PMStatus
Report sentDescription
Faulting Application Path: C:\Windows\System32\ctfmon.exeProblem signature
Problem Event Name: APPCRASH
Application Name: ctfmon.exe
Application Version: 10.0.22621.1
Application Timestamp: f4b8fb49
Fault Module Name: InputService.dll
Fault Module Version: 10.0.22621.4317
Fault Module Timestamp: be3e1784
Exception Code: 00000675
Exception Offset: 00000000000dc874
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3731
Additional Information 2: 373121ab4df426a8e517e129e4c245a5
Additional Information 3: 050e
Additional Information 4: 050eb1ac133ab9309981c23211dd6771Extra information about the problem
Bucket ID: 5464c8515fc15c44e562ebfe9688fe51 (1541053501193911889)
Community Highlights
- EA_Cade11 months ago
Community Manager
