5 years ago
Game Shutting down
Hey guys! I need some help again. In December I had some issues with The sims 4, the game kept crashing giving me some errors, but some guy helped me here and it fixed it, until now. Right n...
@Caturra75 It's still worth testing with Avast disabled, even if you want to keep it installed. Whether it helps or not is useful information.
Chrome is a known memory hog, but you should still be able to play with it open: Windows is normally better about managing RAM use when resources are low. I'd still like to know what apps are listed in the Task Manager's Startup tab, in part because I'd like to know what else runs when you're not in a clean boot. The memory use reported in hwinfo is much higher than I'd expect before you started playing—for me, Windows sits at about 2 GB RAM right after rebooting, although I'm one build behind you.
It's possible that addressing the issue of extra RAM use on startup would help, but again, that depends on which apps are enabled at startup and what they're doing. So please specifically screenshot the Task Manager's Startup tab, not the main one but the one that says Arranque at the top.
By the way, your laptop is good, it just maybe needs more memory. (Maybe.) And that's an easy upgrade, and cheap too. But it might not be necessary, depending on whether you can get RAM use under control.
@puzzlezaddict Here you have it : https://imgur.com/a/TWUY4rQ
About the RAM, will it help about the heating of my laptop?
Thanks a lot.
@Caturra75 Wow, that is a long list of startup apps. It's good that they're all disabled on startup now though—with 8 GB memory, you don't need all that running at the same time. Just to be clear, does the game crash with nothing else running aside from Origin and Avast? Does it crash with Avast disabled too?
Adding more memory won't help with the processor overheating, it would just alleviate the memory issue. You probably just need to clean the fans and/or the vents on the case. Given the age of your laptop, it's time anyway, or perhaps way past time if you live with a pet that likes to shed. While your CPU is definitely running hot, it's only barely thermal throttling, so it doesn't need much help to go back to cooling itself properly. If you clean the vents and fans and still want to do a bit better, you can elevate it while you play—get a laptop tray or put books under the corners or something—or get a cooling pad.
If you use OneDrive and/or Skype on a dally basis you can leave it enabled, if not it is a wast of resources.
What concerns me is this "Program" entry.
This means that either a Program was not clean uninstalled, which could lead to problems, or that there is something on your machine that should not be there.
Did you do a full Virus and Malware scan lately?
If not do it please. > For the malware scan (The freeware version) > https://www.malwarebytes.com/mwb-download/
@puzzlezaddict If I only have Avast and Origin running, the game dont crash. It runs smoothly, aside from getting hot. But do you want me to disable Avast aswell?
I think i'm gonna take my laptop to my city's computer shop, in order for them to do a cleaning in the vents and fans.
I have 3 pets, a cat, a mini-dog and a cockatiel, so probably there is some hair inside my laptop...
@holger1405 I did some cleaning in my apps, and that "Program" entry disappeared. Just did the virus scan and no virus was found
@Caturra75 Okay, that sounds good. Avast sometimes conflicts with Origin games, and not always, so if you want to keep it and don't have any trouble when it's the only other thing running, then you don't need to get rid of it.
When you go to that computer shop, it's a good opportunity to ask for a price on installing another 8 GB memory. At the very least, please ask the techs to let you know the exact model (by serial number) RAM module that's already in your computer, because you'll want to get an identical one, or at the very least match its speed and timings, if you install more. Memory is cheap, and installing it yourself is easy, but maybe it would be easier for you if the shop handled it.
And good to know that the virus scan found nothing.