Forum Discussion

nikirose3's avatar
9 years ago
Solved

Game stops responding when I press a key on keyboard

Game starts fine and runs fine. I can play it, until I press any key on my keyboard and instantly it stops responding and forces me to quit. I've removed all mods and saved games to see if they were corrupt, still crashes. I've tried fixing the game in Origin, I've tried disconnecting Origin in game (as seen in a previous post), it didn't work either. I even went as far as uninstalling and reinstalling. Ran it as a base game and it still crashed as soon as I hit a key on the keyboard. This has only seemed to start happening after the Dec 01, 2016 UPDATE! Please help!!

  • You seem to have some crashes that are related to AMD drivers. 

    Updating your graphics card drivers might help, but if not, I would suggest doing a clean install of them.

    If you don't feel comfortable doing it yourself I would recommend asking someone else to do this.

    Or contacting the company that sold you the computer.

5 Replies

  • nikirose3's avatar
    nikirose3
    9 years ago

    I have removed all mods and custom content, as well as doing a full reinstall of the sims 4 and all dlc.   After doing a reinstall, I tried to play the game without installing any of my mods or custom content, and I had the same results as before...... game plays fine until I press any key on the keyboard.

    Dxdiag is attached..

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    9 years ago

    You seem to have some crashes that are related to AMD drivers. 

    Updating your graphics card drivers might help, but if not, I would suggest doing a clean install of them.

    If you don't feel comfortable doing it yourself I would recommend asking someone else to do this.

    Or contacting the company that sold you the computer.

  • nikirose3's avatar
    nikirose3
    9 years ago

    So far reinstalling the AMD drivers seems to have fixed the problem! Thank you so much! Literally cried. It's my favourite game! XP for you!! :D

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,460 PostsLatest Activity: 13 minutes ago