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@nekusakuraba07 It's entirely possible that the problem is not the VC++ runtimes but some resource that works with them. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If that doesn't help, manually reinstall DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
If that doesn't help either, try updating the Nvidia graphics driver, which is somewhat out of date. Dell doesn't offer an update for your laptop, but you can use the latest release from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/216929/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. I'd also suggest NOT installing GeForce Experience, at least not for the moment, since it won't help and might complicate matters. You can always install it later. Restart your computer after installing the driver and before trying to play.
Sad to say, those methods didn't work either.
- puzzlezaddict2 years agoHero+
@nekusakuraba07 Please post a new dxdiag.
And for good measure, please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your user data won't be available. That's fine and actually helpful for the purposes of this test. The idea here is to see whether the problem is contained to your main Windows account or is more global.
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