I'll click "play" and the mouse will change to the "thinking mouse with the circle" for about 5 seconds and then stop. Then play button will be gray for a bit and then turn orange. No error messages. I've run Origin as an admin and disabled antivirus protection. At this point I may just want a refund. Very frustrating.
@rross15 wrote:Bump... anyone been able to get it to work when this error occured the first time you tried to play?
Nope 🙂
But can see from the logs:
1 [17:57:31 GMT] Event Core::CoreLogger Open V4.7.0.1 - Log C:\ProgramData\Origin\Logs\TheSims4_TS4_OnlineActivation_Log Opened 9/4/2014 - [17:57:31 GMT] 2 [17:57:31 GMT] AccessDRMLicense_AccessDigitalV4 GetLicParams License signature is good.
So i'm guessing that the brief activation file/service isn't failing, but it's the main ts4.exe process that's somehow acting up?
Mine doesn't launch either. Tried everything I could think of and then some, nothing makes the game launch when I click "play" on origin. I'm starting to regret purchasing this game, almost 24 hours after launch and the game can't even launch through origin library.
So frustrated with origin at this point.
2½ chats sessions later I am no closer to getting a working game
At some point during the customer service chat I will be asked to do something that will close my browser and then quit the chat..... 2 times......now waiting for 3rd session........ C'MON!!!
And yes,,,I am resuming from my open cases, which at some point will be closed because i'm in queue waiting for a (new) rep.
Worked for me, composed of random ideas on the interwebs plus personal experience:
0. Don't try to contact EA. It's a waste of time. They don't know anything that isn't immediately found using google.
1. Updated video card drivers (mine were from 2012 *sigh*)
2. Clean Reboot (google it)
3. Launch Origin as administrator and in Windows 7 compatibility mode (I'm running Win 7 so it's ridiculous, but I was really beginning to flip my lip at the end)
4. Turn off Origin In-Game before launching the game
One or more of those did the trick for me.
PS. For flipping fizzles sake EA, how many times must I solve your bloody problems for you??? Can't you make a solid game that launches without an issue from a solid platform? Get some extra classes at Steam University or something... geez...
I have tried everything that the assistants from EA said to do, as well as the options presented by other players having this issue, and nothing at all has worked for me. Not a clean boot, drivers are already updated, launching both Origin and S4 in Admin mode (even though UAC and DEP are disabled on my computer), compatibility mode for win7, and XP. Nothing. Tried disabling windows firewall and peerblock; nothing. I have no idea what to really do at this point aside from it being some sort of Visual C issue perhaps? Going to try and download the latest vc redistributables, will re-reply with results...
...P.S., Here's my DXDIAG:
[URL=http://wikisend.com/download/361060/DxDiag.txt]DxDiag.txt[/URL]
Community Manager
