Game will not open, window flashes white then minimizes.
After I updated the game and some mods yesterday, I made a new save and was in the middle of building when the screen flashed white and the window minimized itself. I thought maybe I hit a button that made me exit, so I clicked the minimized window, and it quickly flashed white and minimized itself again. I had no choice but to force it close, as I couldn't save it. I went to my files, deleted the caches, repaired the game through the EA app, which is linked to my Xbox account, restarted my laptop, and then went back into the game. This time it immediately flashed a white screen, and the window was minimized. There was no option for loading, no access. I then proceeded to uninstall and reinstall the EA app and SIMS 4, but kept all the mods off. Same thing with the flash and window.
I decided to try using Steam and downloaded the version there (after uninstalling the EA and game again). It forced me to reinstall EAapp and Link. I got into the create a sim part and decided to just save it and see what's happening in the files. It created the files on my onedrive instead (fml), so I went through the process of fixing the document location and deleting onedrive. Go to open the game, start the flash, and minimize the window again! I have reset my laptop and reinstalled this game three times, and for the life of me, I don't understand why it's doing this. This is a new laptop with plenty of space and higher specs than my old notebook. I've reddited this issue and even searched on Discord, online, and here. I can't find anything that has this issue, whether it's the game itself or my system.
HP OMEN 16.1" QHD Gaming Laptop, 12th Gen Intel Core i9-12900H, 16GB Memory, NVIDIA GeForce RTX 3060 Laptop GPU, 1TB SSD
@qe8nj8y08esy Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also double-check that you've successfully moved the Documents folder out of OneDrive. Search in Windows for command prompt, open it, and enter this command:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
If the file path does NOT contain OneDrive, you're fine. If it does, you can use one of the options in this guide to get rid of it or at least stop it from syncing Documents: