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qe8nj8y08esy's avatar
2 years ago
Solved

Game will not open, window flashes white then minimizes.

After I updated the game and some mods yesterday, I made a new save and was in the middle of building when the screen flashed white and the window minimized itself. I thought maybe I hit a button that made me exit, so I clicked the minimized window, and it quickly flashed white and minimized itself again. I had no choice but to force it close, as I couldn't save it. I went to my files, deleted the caches, repaired the game through the EA app, which is linked to my Xbox account, restarted my laptop, and then went back into the game. This time it immediately flashed a white screen, and the window was minimized. There was no option for loading, no access. I then proceeded to uninstall and reinstall the EA app and SIMS 4, but kept all the mods off. Same thing with the flash and window.

I decided to try using Steam and downloaded the version there (after uninstalling the EA and game again). It forced me to reinstall EAapp and Link. I got into the create a sim part and decided to just save it and see what's happening in the files. It created the files on my onedrive instead (fml), so I went through the process of fixing the document location and deleting onedrive. Go to open the game, start the flash, and minimize the window again! I have reset my laptop and reinstalled this game three times, and for the life of me, I don't understand why it's doing this. This is a new laptop with plenty of space and higher specs than my old notebook. I've reddited this issue and even searched on Discord, online, and here. I can't find anything that has this issue, whether it's the game itself or my system.

HP OMEN 16.1" QHD Gaming Laptop, 12th Gen Intel Core i9-12900H, 16GB Memory, NVIDIA GeForce RTX 3060 Laptop GPU, 1TB SSD

3 Replies

  • @qe8nj8y08esy  Please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please also double-check that you've successfully moved the Documents folder out of OneDrive.  Search in Windows for command prompt, open it, and enter this command:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    If the file path does NOT contain OneDrive, you're fine.  If it does, you can use one of the options in this guide to get rid of it or at least stop it from syncing Documents:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#M249772

  • qe8nj8y08esy's avatar
    qe8nj8y08esy
    2 years ago

    WOW! This was a comprehensive tutorial! Thank you this helped me fixed the issue which happened to be the Onedrive. When I had transferred everything from the older laptop I didn't know I had it synced and then allowed it to continue syncing on the new one, which made the folder disappear. I will bookmark it for future reference. If you have any suggestions for gameplay settings for gaming laptop I would appreciate it. For now I just have it set on medium and unsure if to put it on laptop mode or not because the fan keep whirring up. Again, thank you for your detailed response and links.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @qe8nj8y08esy  I'm glad to help and also that that tutorial is useful.

    For gameplay, you absolutely do not need to use laptop mode.  That setting is for computers with very low-end hardware, and you might notice some graphical anomalies if you keep using it.  Instead, make sure the laptop can cool itself properly.  Play on a hard flat surface, like a desk or laptop tray; the fans should take care of the rest.  You will hear some noise, that's normal, but as long as it's not too loud, don't worry about it.

    If you want to check for overheating, open the Task Manager's Performance tab and have a look at the GPU temperatures.  You'll probably see two, one for the Intel integrated graphics chip and one for the Nvidia card.  Neither should get over 80º C; let me know if either one is close or above that mark.

    For processor temperatures, you'd need to download an outside tool.  I prefer hwinfo (it's free), which shows a LOT of data, but I like how comprehensive it is.  The CPU can get into the low 90s without there being any cause for concern.  You can also get more accurate readings for the GPUs, including the hotspot temperature, which could be in the low 80s without problems.

    I'm not saying you absolutely need to do anything here, especially if you're not seeing performance issues or any other sign of trouble.  But for your own peace of mind, it might be worth taking a few minutes to see what you get.

    The fastest way to bring temperatures down, at least on a computer with a working cooling solution, is to lower the in-game framerates.  The idea is to limit the fps to the refresh rate of your screen, so probably 60, 120, or 144 Hz, rather than letting the GPU generate as many frames as it wants.  This lowers the workload for both the GPU and the CPU, which in turn lowers the tempratures.

    When playing in fullscreen mode, you can accomplish this by enabling vertical sync in the game's graphics options.  For windowed mode, there are a couple other approaches that don't involve installing an outside tool.  Let me know if you'd like more information.

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