Game won't launch MSVCP100.dll is missing. EA support no help!!

Hi i updated my laptop to Windows 10, i tried to play sims 4 today but when i click play this message pops up:

'The program cant start because MSVCP100.dll is missing from your computer. Try reinstalling the program to fix the program.'

I tried to unistall and re install and then phoned EA support. On the phone half an hour with a guy who couldn't understand a word i said (im English, Yorkshire). He told me to delete my c++ files which i did, then re install following his instructions which i did (what he was telling me to click and install wasn't what showed up here but he didnt listen) restarted like he told me and it hasnt made a difference. So he said he would have to go away and reserch and phone me back. When i said im going out to collect my girls soon so i wont be in he hung up the phone.

So can any of you help me? x

Hroun_88
10 years ago
Try installing this Visual C++ package.

http://www.microsoft.com/en-us/download/details.aspx?id=40784

Make sure you install both (vcredist_x64.exe and vcredist_x86.exe) if your operating system is 64-bit or just vcredist_x86.exe if your operating system is 32-bit.

If that didn't help, also install these too.

http://www.microsoft.com/en-us/download/details.aspx?id=8328

http://www.microsoft.com/en-us/download/details.aspx?id=13523

Following the same rules as before with 32-bit and 64-bit systems.

Let me know if that helped at all. 🙂

12 Replies

Hroun_88
10 years ago
Try installing this Visual C++ package.

http://www.microsoft.com/en-us/download/details.aspx?id=40784

Make sure you install both (vcredist_x64.exe and vcredist_x86.exe) if your operating system is 64-bit or just vcredist_x86.exe if your operating system is 32-bit.

If that didn't help, also install these too.

http://www.microsoft.com/en-us/download/details.aspx?id=8328

http://www.microsoft.com/en-us/download/details.aspx?id=13523

Following the same rules as before with 32-bit and 64-bit systems.

Let me know if that helped at all. 🙂
Anonymous
10 years ago
Did 'all of the above' - having spent most of the day with EA's unhelpful 'Help' - I was desperate. Your links worked, I now have Sims 4 back.
Thank you very much for your assistance.
Anonymous
9 years ago
Tried this and I still get the same error.
crinrict
Hero+
9 years ago
Did you also try uninstalling the VC++ redists or did you install over the existing ones ?
Anonymous
8 years ago
I totally know this think has been necro'd, but I wanted to thank you dude. I'd been at this for hours trying everything. I was almost at a full system reset I was so frustrated. ☹️
Thanks again!
Anonymous
8 years ago
My DUDE!! I downloaded the 64 and 86 from the second two links in your post, and replaced them both in the folder of the game giving me issues (Need For Speed 2016). I had been working on fixes for DAYS, and had been researching for a fix. Don't normally post in forums ever, but this worked for me, so i just wanted to say thanks!
Anonymous
7 years ago
Bro, i think you are a superhero thanks a lot for all the help.. it seems that people are stupid and say all the same useless things in other sites discussions
jaclyn1993
6 years ago
i tired that and still didnt work. when i lauch sims 4 is showing MSVCP100.dll is missing
Flyingsgetti
3 years ago
can u send me the files? microsoft deleted them, having issues with nfs 2015(16) deluxe edition.
puzzlezaddict
Hero+
3 years ago
@Flyingsgetti MSVCP100.dll is part of the VC++ 2010 runtimes, which you can still download from Microsoft:

https://www.microsoft.com/en-us/download/details.aspx?id=26999

If the number in the .dll you're seeing is slightly different (MSVCP120 or 140), you'll need a different VC++ runtime. Google the error to find the exact one, then find the official Microsoft download link. A third-party site might instead offer you additional downloads you didn't want.