The game acts like it's going to open normally but then it is just a completely black screen. I have tried repairing, uninstalling and reinstalling, deleted the localthumbfilescache, synced my one drive, renamed the Sims 4 document folder to sims 4 old. Oh and I cleared my mods folder I did that first. Nothing has made any difference the game is completely broken and I'm so frustrated I could cry.
This is happening to me too! I also cleared my mods, tried repairing the game, and moved the Sims 4 document to force the creation of a new one.
Bridria mariposabee Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
puzzlezaddict hihi friend I have that file here if you'd be able to help me out as well 😅 please and thank you
SharkieChiko The Sims 4 errors in your dxdiag are somewhat generic, in that they can be caused by anything from a bad mod to a corrupt graphics driver. Are you using any mods or custom content? If so, please remove the entire Mods folder and test again. You don't need to save your progress.
If that doesn't help, or you have no mods or cc at all, try forcing the game to launch in windowed mode. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen (just that, not a longer entry with "fullscreen" in the name), and set it to 0 (zero).
If that doesn't help either, please let me know whether you're having exactly the issue the other players described, or something slightly different. A lot of these issues can look similar but have distinct triggers.
Sorry I found this thread and just tossed my stuff in hoping for the best! I also hadn't deleted my last exceptions from multiple attempts at getting my game to work. I am having the same issue where I load up my game and the main menu is a black/glitches screen! I've narrowed down the problem mod folder since my last message now I'm just testing to see which mod specifically is causing the issue! (currently no success)
