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Hidesquadron1's avatar
Hidesquadron1
11 years ago
Solved

Game won't launch on multiple machines - Activation UI.exe issue?

Hello all, I had Sims4 preloaded on two machines that exceed the minumum requirements, and was unable to get it to launch on either device. I've run through some of the other threads here and tried ...
pc
  • Hidesquadron1's avatar
    Hidesquadron1
    11 years ago

    Ok, I got the game to launch after looking into the link crinrict provided, but its not the best news either.

    To put it simply: There was a problem with my windows user profile that caused a specific .dll file to misbehave. The file in question is KERNELBASE.dll (as can be seen in the performance monitor paste above). I tried a number of fixes suggested in that set of posts, but none of them worked. They did, however, educate me on the issue a little bit and I found a way to get it fixed. 

    In that thread, it was believed that KERNELBASE.dll's problem arose from a corrupted user profile (and subsequent damaged DLL). In my case, several new profiles being made on my machine (and re-testing with Sims4) was not enough to get it running. I guessed since any profile i created on the machine would still point to the fragged DLL file, so it made little difference at that point.

    I succumbed to completely restoring windows 8 to factory defaults on my machine (a surface pro gen 1) and after reinstalling the game, it launched just fine. 

    I wish I had a better solution to offer anyone having the Activation UI.exe/KERNELBASE.dll problem. I had to take the nuclear option, unfortunately. Thankfully, the game works now, and in my case a system reset was not very serious and easy to get the Surface Pro back up to where I had it before.

    My other pc which had the same issue may never play the game, as I can't afford to wipe it and start fresh (at the moment, anyway).

    I hope this helps someone if they have the same issue. Sorry I don't have a better solution for you.

    Thanks to Crinrict for the technical help!

crinrict's avatar
crinrict
Hero+
11 years ago

Your disc drive is rather full and your graphic chip is below minimum specs.

Could you post this info: 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
Hidesquadron1's avatar
Hidesquadron1
11 years ago

Thank you for the quick reply!

Regarding the graphic card, the utility EA suggested to test my system's compatibility stated I was good to go. My machines both run other games within the suggested specs of Sims4 fine. That being said, Here is the info you asked for:

Source
The Sims™ 4

Summary
Stopped working

Date
‎9/‎2/‎2014 12:51 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.17055
Fault Module Timestamp: 532943a3
Exception Code: c0000005
Exception Offset: 00012b82
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: d1d9
Additional Information 4: d1d94a13d3609d6b740644c12508f581

Extra information about the problem
Bucket ID: aa4e2561f814c88166d21327a573e2e9 (73490596684)

    • Hidesquadron1's avatar
      Hidesquadron1
      11 years ago

      Ok, I got the game to launch after looking into the link crinrict provided, but its not the best news either.

      To put it simply: There was a problem with my windows user profile that caused a specific .dll file to misbehave. The file in question is KERNELBASE.dll (as can be seen in the performance monitor paste above). I tried a number of fixes suggested in that set of posts, but none of them worked. They did, however, educate me on the issue a little bit and I found a way to get it fixed. 

      In that thread, it was believed that KERNELBASE.dll's problem arose from a corrupted user profile (and subsequent damaged DLL). In my case, several new profiles being made on my machine (and re-testing with Sims4) was not enough to get it running. I guessed since any profile i created on the machine would still point to the fragged DLL file, so it made little difference at that point.

      I succumbed to completely restoring windows 8 to factory defaults on my machine (a surface pro gen 1) and after reinstalling the game, it launched just fine. 

      I wish I had a better solution to offer anyone having the Activation UI.exe/KERNELBASE.dll problem. I had to take the nuclear option, unfortunately. Thankfully, the game works now, and in my case a system reset was not very serious and easy to get the Surface Pro back up to where I had it before.

      My other pc which had the same issue may never play the game, as I can't afford to wipe it and start fresh (at the moment, anyway).

      I hope this helps someone if they have the same issue. Sorry I don't have a better solution for you.

      Thanks to Crinrict for the technical help!

      • crinrict's avatar
        crinrict
        Hero+
        11 years ago

        Thank you for the feedback and glad you got it fixed, even if it was a bit extreme.

        Enjoy the game.

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