Forum Discussion

11 years ago

Solved

Game won't launch on multiple machines - Activation UI.exe issue?

Hello all, I had Sims4 preloaded on two machines that exceed the minumum requirements, and was unable to get it to launch on either device. I've run through some of the other threads here and tried ...

Hidesquadron1
11 years ago
Ok, I got the game to launch after looking into the link crinrict provided, but its not the best news either.
To put it simply: There was a problem with my windows user profile that caused a specific .dll file to misbehave. The file in question is KERNELBASE.dll (as can be seen in the performance monitor paste above). I tried a number of fixes suggested in that set of posts, but none of them worked. They did, however, educate me on the issue a little bit and I found a way to get it fixed.
In that thread, it was believed that KERNELBASE.dll's problem arose from a corrupted user profile (and subsequent damaged DLL). In my case, several new profiles being made on my machine (and re-testing with Sims4) was not enough to get it running. I guessed since any profile i created on the machine would still point to the fragged DLL file, so it made little difference at that point.
I succumbed to completely restoring windows 8 to factory defaults on my machine (a surface pro gen 1) and after reinstalling the game, it launched just fine.
I wish I had a better solution to offer anyone having the Activation UI.exe/KERNELBASE.dll problem. I had to take the nuclear option, unfortunately. Thankfully, the game works now, and in my case a system reset was not very serious and easy to get the Surface Pro back up to where I had it before.
My other pc which had the same issue may never play the game, as I can't afford to wipe it and start fresh (at the moment, anyway).
I hope this helps someone if they have the same issue. Sorry I don't have a better solution for you.
Thanks to Crinrict for the technical help!

Hidesquadron1

11 years ago

Ok, I got the game to launch after looking into the link crinrict provided, but its not the best news either.

To put it simply: There was a problem with my windows user profile that caused a specific .dll file to misbehave. The file in question is KERNELBASE.dll (as can be seen in the performance monitor paste above). I tried a number of fixes suggested in that set of posts, but none of them worked. They did, however, educate me on the issue a little bit and I found a way to get it fixed.

In that thread, it was believed that KERNELBASE.dll's problem arose from a corrupted user profile (and subsequent damaged DLL). In my case, several new profiles being made on my machine (and re-testing with Sims4) was not enough to get it running. I guessed since any profile i created on the machine would still point to the fragged DLL file, so it made little difference at that point.

I succumbed to completely restoring windows 8 to factory defaults on my machine (a surface pro gen 1) and after reinstalling the game, it launched just fine.

I wish I had a better solution to offer anyone having the Activation UI.exe/KERNELBASE.dll problem. I had to take the nuclear option, unfortunately. Thankfully, the game works now, and in my case a system reset was not very serious and easy to get the Surface Pro back up to where I had it before.

My other pc which had the same issue may never play the game, as I can't afford to wipe it and start fresh (at the moment, anyway).

I hope this helps someone if they have the same issue. Sorry I don't have a better solution for you.

Thanks to Crinrict for the technical help!

crinrict

Hero+

11 years ago

Thank you for the feedback and glad you got it fixed, even if it was a bit extreme.

Enjoy the game.

Anonymous
11 years ago
Approved
All,
My problem is this one below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d
Exception Offset: 01a52a57
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: cd0f
Additional Information 2: cd0f2491382cf8593e87254a105ecf73
Additional Information 3: f138
Additional Information 4: f13801d6c1ed2a4f7d05f0372001ce28
- crinrict
  Hero+
  11 years ago
  Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
  
  If it doesn't, please make your own thread posting your DxDiag and an error description since this one is solved.
  
  New posts in solved threads do tend to get overlooked in busy times.