Re: SIMS4 WILL NOT LAUNCH

I have brought this up in this forum before and i tried everything recommended to me to fix my issue with the game not launching. I'm so frustrated. I love this game and have spent countless hours playing it and have spent a lot of money on the packs. I don't think i ever would have done that had i known that i could just randomly lose all of my progress and not be able to get back into my game with my purchased packs. I don't know what else to do. I am not computer savvy with the technical side of things and i just want to play my game. also, customer support seems very nonexistent and I can't find help anywhere.