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flossy1611's avatar
flossy1611
6 years ago

Game won't load after downloading Sims 4 Cats and Dogs?!

Hi, After some help please. I've downloaded the Sims Cats and Dogs today through Origin and since downloading when I try to open Sims 4 the screen goes white and does not load the game. Some of th...
pc
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@flossy1611

You can check it here
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC-Mac/m-p/6420780#M102196
The most important is a good enough video card VIDEO: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better.
These start errors could mean that your graphics card cannot run Dogs and cats.
But it may be the fault of outdated mods for example or outdated graphics drivers.
To check it move the game folder from Documents to the desktop and try to launch the game. Your saves and library will stay safe on the desktop.

If you still will have this problem could you post your computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
(Press the Windows key and "R" at the same time.
Copy and paste or type "DxDiag" in the new field. (Without the quotes) > ENTER
Wait until the green bar is gone > Click on "Save all information"
Save the file to your desktop)
Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
Type a few words in the text box > click on "Submit"

I don't work for EA
flossy1611's avatar
flossy1611
6 years ago
@kreatora Thanks, I realised I replied but didn't tag you. Please see my other message.
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @flossy1611

    Your processor does not meet the game requirements, but this should not cause the game to not start. However, this may cause a crash during the game,
    Your graphics card is not the best one and to make a mattery worse the drivers for it are old.
    Go to manufacturer homepage and look for drivers for your graphics card and Bios
    https://www.dell.com/support/home/ng/en/ngdhs1/product-support/product/inspiron-15-3542-laptop/drivers

    The worst problem is not enough RAM. 4 GB RAM meets the game requirements but only if your graphics card owns enough memory and doesn't need to use the system memory. However, most weaker cards will want to use system memory. In this situation, Windows and the card when starting the game are fighting for RAM - Windows always wins and the game doesn't start.
    The maximum memory supported on Dell Inspiron is 8GB DDR3L
    You can add more RAM but there is only one memory socket - so you must replace the 4G with an 8. You MUST use DDR3L memory (DDR3 1.5V will not work).
    The second monitor also needs this memory so I would start by disconnecting it.
    There are some problems with your Windows Defender check if the latest Windows updates have gone well
    https://support.microsoft.com/help/4027667/windows-10-update
    But to tell the truth, you should start thinking about replacing this laptop with a better one if you want to play more demanding games.

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