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LizzieLovesGami's avatar
LizzieLovesGami
4 years ago
Solved

game wont open after windows update

I just recently updated my computer to windows 11 and now all of  sudden I cant even launch the sims 4, I can launch origin but  not the actual game. Every time I try to launch it, I get this message...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@LizzieLovesGamin  The file referenced is part of the newest (2015-2022) VC++ runtimes.  So please uninstall your current versions, if you have any, and install new ones.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version with a date of 2015-2022, and select Uninstall.  (Don't touch the earlier versions.)  You can download fresh copies here:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

You need to install both the x64 and x86 versions, but you can skip the ARM64 version as well as the ones from 2013 and earlier.  Restart after you're done and before trying to play.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • LizzieLovesGami's avatar
    LizzieLovesGami
    4 years ago

    Thank you so much, I’m about to try it 

  • LizzieLovesGami's avatar
    LizzieLovesGami
    4 years ago

    It worked, thank you so so so so much 

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