The game does not start
Hello everyone, I've been unable to log into the game for 3 days. I open it from EA or Steam, but the game page window opens and that's it. It says that the game is being prepared and then the EA page opens. What should I do?
l1noo6 Please open both the EA App and Steam first, and make sure both have loaded fully, before trying to open Sims 4. If that doesn't help, restart your computer and do the same, except this time, open both apps as an admin: right-click each desktop shortcut and select "Run as administrator."
If that doesn't help either, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
