Game won't start up; white screen issue (PC)
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Rarely (0% - 9%) What is your current game version number? 1.68.156.1020 What ex...
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Just tried this, didn't work. Found though that while the white screen stayed up, I could still hear clicking noises where the menu, play button, packs button, etc. would be. Cursor is also present and still shows up when I hover over said buttons.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- ConfigOverride, if you have your own configuration files.
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
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