Gameplay Freeze
My sims 4 keeps crashing on load and then freezes after only about 5 minutes or less of gameplay causing me to have to hard restart my entire laptop. I have no mods.
Forum Discussion
@jessmorrow Do you have OneDrive set to automatically sync the contents of Documents? If so, please disable that. Here's how:
Make a backup copy of your Sims 4 folder inside Documents\Electronic Arts first, and move it elsewhere, so you can get it back later without dealing with OneDrive.
If this is not the issue, please let me know what you've added to the new Sims 4 folder you let the game create so far. Is it still the clean game folder, plus a new save? Did you add any old saves, or any mods or custom content?
The new clean file that was previously working, is now freezing and freezing my entire computer again.
i don’t know how to uninstall and re install and origin app and website won’t load or connect anymore
@jessmorrow What do you mean, Origin won't connect anymore? Try clearing its cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, please post a screenshot of what Origin looks like and any error messages you get.
For the clean Sims 4 folder, did you ever put anything back into it, or did you simply play the new save forward? If you added something to the clean folder and now you're getting freezing, then it's likely that whatever you added is the problem.
Please also let me know about OneDrive.
I was just playing a clean game, I hadn’t got around to moving any saves back.
origin tells me it can’t connect, I refresh and close and get the same error message.
@jessmorrow Please try clearing Origin's cache; instructions for how to do so are linked in my previous post.
Please also tell me whether OneDrive is syncing your Documents folder or not.
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