Games freezes and screen goes black
Having an issue playing the game. Every so often the game will freeze up, the screen will go black for a second or two then it will come back and I can continue. This happens randomly, but often, t...
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Ok, I did a clean uninstall of the AMD software and drivers. I did try to launch the game while the machine was running on the default win10 video driver. We didn't get any game freezes/black screens or white screens requiring reboot but the game did lag horribly. I downloaded this driver....
whql-win10-64bit-radeon-software-crimson-relive-17.7.2-july27
from the AMD website and installed it. It is supposed to be the latest and greatest driver for this video card. Attached is a new dxdiag. Are you still seeing the same errors and is it still telling you this isn't a certified driver? I have a 1TB drive in this machine in addition to the 128GB SSD drive. I suppose I could have her uninstall the game and origin from the 128GB drive and put it on the 1TB drive. Is this what you would suggest?
@pchaunce IMO the problem is not enough free space on the system drive. I will not - do not sell a gaming computer with 128 Gb ssd as a system drive. It is not large enough for the Windows operating system. I don't care how much you off load to a data drive and if you off load every thing from the ssd - why have the ssd. You are using two different technologies and this may be causing issues as the drive device switches configuration to read and write. Ssd drives are still evolving and I see updates for the microcode in ssds. Ssds are for advanced users who have advanced knowledge of the Windows operating system. The Sims 3 is a 32 bit application so it can not use more then 4Gb of memory- actually it uses only 2Gb do to the way it is compiled. When the application runs out of memory Windows pages parts of memory to the system storage device (virtual memory). windows then pages parts of memory in and out as needed. The Sims 3 creates temp files as it runsso there goes more free space and we haven't talked about programs running in the back ground. If Windows can't page or has problems writing temp files this will greatly affect performance. Most games require all the computer resources you can give it. I would pull the ssd and 1Tb drive and put in a 500 Gb drive and see if the problem is still there. If the game runs better then you know you have a problem in the storage system.
- Approved
I updated the motherboard drivers with manufacturer drivers (they were all windows default drivers) and she played the game for over 3 hours tonight before it finally white screened on her. I used the disk that came with the computer so I'm going to try to download all the latest and greatest drivers. Is the SIMS 4 a 32 bit app as well? That is the game she is playing, not SIMS 3. If this doesn't work to her satisfaction we'll just send this computer back. I can update the video card in her old system from a Nvidia GT 200 to a GT 1030 for under a hundred bucks, roll it back to Windows 7 (game ran fine under Windows 7 with the GT 200 card, problems didn't start till we upgraded to Windows 10) and hopefully all will be good. That will net me about a thousand bucks back in my pocket. I'll post another DXDIAG and an update tomorrow when I get home from work. Thanks for the help.
Sims 4 has both 32 and 64 bit.
Did you have any luck now ?
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