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Anonymous's avatar
Anonymous
11 years ago
Solved

Games Lost From Libary

My game has gone funny after I put my password wrong to many times! What happened was, I tried to play my sims 4 game it came up as name and password so I put it in and it said I was wrong (i don't ...
  • Anonymous's avatar
    Anonymous
    11 years ago

    @princess_mol

    From the steps you described, it definitely sounds like you created a new account.

    Try locating your account by searching for the purchase confirmation email in your various inboxes, and once located log back in with that e-mail address as the username. If you can't locate the e-mail, I suggest you try logging in with your various e-mails anyway: many people contacted me who had mistakenly deleted their purchase confirmation e-mail (not a good idea!)


    That's it. Now, go and check your e-mail inboxes! 🙂