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LazyRabbit822's avatar
LazyRabbit822
1 year ago
Solved

Games weren't transferred to new account and EA app says that I don't own them

A month or so ago I asked someone on the EA help services page if they can transfer my games to my new account (I had every Sims 3 pack excluding sweet treats) every Sims 4 pack/kit (excluding the tw...
pc
  • potterssplay's avatar
    potterssplay
    1 year ago

    Yes, the issue was solved. It was honestly a huge relief because I was so worried about losing my games permanently.

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
1 year ago
Heya @LazyRabbit822,

I reached out to some folks on this and it looks like they were able to get in touch with you to resolve this issue, could you let me know if that's the case please?
potterssplay's avatar
potterssplay
Rising Scout
1 year ago

Yes, the issue was solved. It was honestly a huge relief because I was so worried about losing my games permanently.

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    1 year ago
    Hi @jasmineve99,

    Great to hear it, so sorry it took as long as it did!

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